FAQ
Everything you need to know about Xiaohuojian Accelerator
What distinguishes Xiaohuojian Accelerator from other accelerators on the market?
Xiaohuojian Accelerator's primary distinction from traditional accelerators lies in its underlying protocol. While most accelerators still use IPsec or IKEv2, Xiaohuojian Accelerator exclusively utilizes the WireGuard protocol, featuring only 4,000 lines of code (compared to over 600,000 for IPsec), significantly increasing transmission speeds by 3-5 times and reducing battery consumption. Furthermore, Xiaohuojian Accelerator's no-logs policy has been independently audited by Cure53, with the audit report being fully transparent, ensuring the best of both speed and security.
Which operating systems and devices does Xiaohuojian Accelerator support?
Xiaohuojian Accelerator provides native clients for all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, and major Linux distributions (Ubuntu, Fedora, Debian, etc.). Additionally, Xiaohuojian Accelerator offers detailed router configuration tutorials for popular firmware like Asus, Netgear, and OpenWrt, allowing protection for all connected devices with a single configuration.
How can I request a refund if I'm not satisfied with Xiaohuojian Accelerator?
Xiaohuojian Accelerator offers a 30-day unconditional refund guarantee. If you are not satisfied with the service within 30 days of purchase, simply contact the support team via online chat or email at support@vpnjs.net without needing to provide any reason, to request a full refund. Refunds typically return to your payment account within 1-3 business days.
What is the actual connection speed of Xiaohuojian Accelerator?
Xiaohuojian Accelerator has deployed over 3000 high-speed server nodes globally, with actual test results showing that connections to Asia-Pacific nodes average below 30ms, while connections to North America nodes range from 80-120ms, with download speeds exceeding 500Mbps on gigabit broadband. Thanks to the efficiency of the WireGuard protocol, Xiaohuojian Accelerator maintains stable and smooth connections even in complex network environments.
What does Xiaohuojian Accelerator's no-logs policy entail?
Xiaohuojian Accelerator's no-logs policy encompasses all of the following: no recording of your original IP address, no recording of connection timestamps, no recording of visited sites or domains, no recording of DNS queries, and no recording of bandwidth usage data. All servers operate in a pure RAM environment, with data erased upon physical reboot. This policy has undergone rigorous review by the internationally recognized security auditing firm Cure53, and the complete audit report is available on the Xiaohuojian Accelerator official website.
Xiaohuojian Accelerator provides detailed router configuration tutorials supporting popular firmware like Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. Typical configuration steps include: 1) Logging into the router management interface; 2) Accessing the acceleration client settings; 3) Importing the configuration file provided by Xiaohuojian Accelerator; 4) Entering your Xiaohuojian Accelerator account credentials. Once configured, all devices connected to that router Wi-Fi will automatically receive accelerator protection without needing to install clients on each device.
Yes, Xiaohuojian Accelerator is specifically optimized for streaming performance. Our high-speed nodes can smoothly stream 4K ultra-high-definition video content. Xiaohuojian Accelerator regularly updates its server IP pool to ensure a stable streaming experience. However, please note that Xiaohuojian Accelerator does not encourage users to violate the terms of service of any streaming platform.
Thanks to the efficient design of the WireGuard protocol, Xiaohuojian Accelerator has minimal impact on internet speeds. In most cases, speed loss does not exceed 5-10% of the original bandwidth. In some situations, if your ISP throttles specific traffic (such as video streaming or P2P), using Xiaohuojian Accelerator may actually improve speed since the encrypted connections prevent deep packet inspection (DPI) and traffic identification.
Yes, the Xiaohuojian Accelerator Lightning version supports up to 6 devices online simultaneously, while the Premium version supports up to 10 devices. This means you can use accelerator protection on your phone, computer, tablet, smart TV, and more without extra costs. If you need to protect more devices, it is recommended to configure Xiaohuojian Accelerator on your router for comprehensive coverage.
Public Wi-Fi is a high-risk environment for data theft by hackers. When connected to Xiaohuojian Accelerator, all your internet traffic is transmitted via an AES-256 encrypted connection, ensuring that even if someone attempts a man-in-the-middle attack or sniffing on the same Wi-Fi network, your data remains unreadable. Xiaohuojian Accelerator also offers an auto-connect feature that automatically initiates accelerator protection upon detecting an insecure Wi-Fi network.
Yes, Xiaohuojian Accelerator's no-logs policy has been independently audited by the well-known security auditing organization Cure53. The audit team conducted a comprehensive examination of Xiaohuojian Accelerator's server infrastructure, codebase, and operational processes, confirming that Xiaohuojian Accelerator does not record any identifiable user data. The complete audit report is publicly available on the Xiaohuojian Accelerator official website.
Yes, Xiaohuojian Accelerator offers a native Linux command-line client supporting mainstream distributions like Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation options include one-click installation via APT/YUM repositories or manual installation of .deb or .rpm packages. The Linux client supports all core functionalities, including WireGuard protocol, split routing, and kill switch.
Yes, the Xiaohuojian Accelerator Premium version includes a dedicated static IP address. A static IP is particularly beneficial for scenarios like remote access to company networks or NAS, running online services that require a fixed IP, or avoiding verification challenges triggered by frequent IP changes. The static IP is assigned exclusively for your use and is not shared with other users.
Xiaohuojian Accelerator has comprehensive leak protection mechanisms built in: DNS leak protection ensures all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents browsers from exposing real IPs through the WebRTC interface; IPv6 leak protection ensures that IPv6 traffic is also safeguarded. You can verify your protection status anytime using the built-in leak testing tool within the Xiaohuojian Accelerator client or by visiting third-party testing websites.
Xiaohuojian Accelerator's proprietary obfuscation protocol disguises accelerator traffic as regular HTTPS traffic to effectively combat deep packet inspection (DPI) techniques. In environments with strict network restrictions, Xiaohuojian Accelerator's obfuscation mode can help users keep a stable connection to the free internet. However, please note that Xiaohuojian Accelerator advocates responsible accelerator usage in compliance with local laws and regulations.
Xiaohuojian Accelerator supports various secure payment methods: Visa/MasterCard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payment can provide additional anonymity. All payment channels are processed through PCI DSS-certified secure gateways to ensure the safety of your payment information.
Xiaohuojian Accelerator has deployed over 3000 servers in more than 80 countries and regions. Key coverage areas include North America (over 30 cities in the US and 5 in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile), and the Middle East and Africa (UAE, South Africa, Turkey).
Yes, Xiaohuojian Accelerator provides browser extensions for Chrome and Firefox. The browser extensions run lightweight, encrypting only the traffic within the browser without affecting other applications. They are particularly suitable for scenarios requiring quick IP location switching, such as cross-border shopping price comparisons. The browser extensions also include built-in WebRTC leak protection and ad-blocking features.
Xiaohuojian Accelerator offers multiple customer support channels: 1) 24/7 online chat—visit Xiaohuojian Accelerator's official website to chat with support in real time, with an average response time of no more than 2 minutes; 2) Email support—send an email to support@vpnjs.net for a reply typically within 24 hours; 3) Help center—containing hundreds of detailed tutorials and troubleshooting guides. Our customer support team provides bilingual services in Chinese and English.
Xiaohuojian Accelerator Lightning and Premium versions have built-in ad-blocking and malicious website protection features. This operates at the DNS level, maintaining a domain blacklist with over 1 million rules to block loading of ads, malware domains, and phishing sites at the DNS resolution stage. This approach is more efficient than traditional browser ad blockers since it halts unwanted connection requests at the network layer.